Return policy
Return Policy
Airewoot accepts return requests within 30 days of delivery.
This Return Policy is provided by Nanjing Yunruling Network Technology Co., Ltd., operating as Airewoot.
Eligible returns must meet the condition and proof-of-purchase requirements described below.
Returns Accepted Within 30 Days
Airewoot accepts return requests within 30 days of delivery.
To qualify for a return, items must be returned in their original condition — unused, uninstalled, and in the same state as received, including original packaging and any accompanying tags or accessories.
A valid proof of purchase is required for all returns.
How to Request a Return
To request a return, please contact our support team at service@airewoot.com .
If your request is approved, you will receive return authorization and step-by-step return instructions.
Room 1133, Office Building, No. 8 Longtan Avenue, Longtan Subdistrict, Qixia District, Nanjing City, Jiangsu Province
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If the item arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible with your order number and clear photos or videos where applicable.
After review, we will provide an appropriate solution in accordance with this Return Policy.
Items Not Eligible for Return
Certain items may not be eligible for return, including but not limited to:
- Perishable or consumable goods
- Custom-made or personalized items
- Personal care or hygiene-related products
- Hazardous materials
- Flammable liquids or gases
- Original shipping fees
- Sale or clearance items where stated as final sale
- Gift cards
- Additional exclusions where permitted by applicable law
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
If you would like a different product, please contact our Customer Care team first.
Depending on the situation, we may recommend returning the eligible item and placing a new order for the replacement product.
Refund Process
Once your return is received and inspected, we will notify you of the refund status.
If approved, the refund will generally be issued to your original payment method.
Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Questions About a Return?
Contact our Customer Care team for questions about return eligibility, return instructions, exchanges, damaged items, or refunds.
Email: service@airewoot.com
Website: airewoot.com